Frequently Asked Questions (FAQ)

Find answers to common questions about our products and services.

Can't find what you're looking for? Our support team is here to help.

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General questions

What are your business hours?

We're available Monday through Friday, 9 AM to 6 PM CET. Our support team typically responds within 24 hours.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods through our checkout.

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How do I use this product?

Detailed usage instructions are included with every product. You can also find video tutorials on our website.

Is the product safe for daily use?

Yes, our products are designed for daily use and meet all safety standards. Always follow the included guidelines.

What's the warranty period?

All products come with a 2-year manufacturer warranty covering defects in materials and workmanship.

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How long does shipping take?

Standard shipping takes 3-5 business days within the Netherlands and 7-14 days internationally.

What's your return policy?

We offer a 30-day return policy for unused items in original packaging. Return shipping is free within the EU.

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships. You can track it on our website.